How we protect and manage your personal data when you use BuilderWorks to connect with local professionals, post projects, or scale your trade business.
Last updated: 16 April 2026
BuilderWorks ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, and the choices you have. It applies to our website, apps, and related services (together, the "Platform").
1. Who this policy covers
This policy applies to visitors to our site, account holders, and anyone who interacts with the Platform—including homeowners and trade professionals (contractors and service providers). If you use the Platform on behalf of a business, you confirm you are authorised to share information about that business with us.
2. Information we collect
We collect information you give us directly, information generated when you use the Platform, and (where allowed) information from third parties.
Account and profile: name, email address, phone number, password or authentication details (stored securely), business or trading name, trade categories, service areas, licence or verification details you choose to provide, profile descriptions, photos or media you upload, and preferences.
Jobs, quotes, and messaging: job descriptions, locations or postcodes you provide, attachments, quotes, estimates, messages sent through the Platform, and related metadata (such as timestamps).
Transactions and billing: where payments or subscriptions are offered, we or our payment partners may collect billing address, transaction references, and limited payment data. Card numbers are typically handled only by our payment service provider, not stored on our servers in full.
Usage and device data: IP address, approximate location derived from IP or device settings, browser type, device identifiers, pages viewed, referring URLs, and diagnostic or performance data to keep the Platform secure and reliable.
Support and feedback: content of enquiries, surveys, or feedback you send us.
3. How we use your information
We use personal information to provide and improve the Platform, for example: creating and managing accounts; displaying profiles and job listings; enabling quotes, messaging, and introductions between users; verifying or promoting trust and safety; processing payments where applicable; sending service-related notices, security alerts, and policy updates; analysing usage to fix bugs and develop features; complying with law; and enforcing our terms. Where required by law, we will rely on an appropriate legal basis (such as consent, performance of a contract, or legitimate interests balanced against your rights).
4. Marketing
We may send promotional emails or notifications where permitted. You can opt out of marketing at any time using the unsubscribe link in our emails or your account settings, where available. We may still send non-promotional messages about your account or the Platform.
5. When we share information
We do not sell your personal information. We may share it with: other users as needed to operate the Platform (for example, showing a homeowner relevant details of a trade professional who quoted, or vice versa); service providers who assist us (hosting, analytics, email delivery, customer support tools, payment processing, security, and fraud prevention), subject to confidentiality and data-processing terms; professional advisers where required; regulators or law enforcement when we believe disclosure is required by law or to protect rights, safety, or the integrity of the Platform; and a successor entity in connection with a merger, acquisition, or asset sale, with notice where required by law.
6. Storage, security, and retention
We use technical and organisational measures designed to protect personal information against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure. We retain information for as long as your account is active and as needed to provide the Platform, resolve disputes, comply with legal obligations, and enforce our agreements. Retention periods may vary depending on the type of data and legal requirements.
7. International transfers
Our service providers may process data in countries other than where you live. Where we transfer personal information across borders, we take steps consistent with applicable law to ensure appropriate safeguards.
8. Cookies and similar technologies
We use cookies and similar technologies to operate the Platform, remember preferences, measure performance, and improve security. You can control cookies through your browser settings; disabling some cookies may limit certain features.
9. Your rights and choices
Depending on where you live, you may have rights to access, correct, delete, or export your personal information, to restrict or object to certain processing, or to withdraw consent where processing is based on consent. You can update much of your profile information in your account settings. To exercise other rights, contact us using the details below. If you are in Canada and believe we have mishandled your personal information, you may complain to the Office of the Canada Information Commissioner (OAIC). We encourage you to contact us first so we can try to resolve your concern.
10. Children
The Platform is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take appropriate steps to delete it.
11. Third-party sites and services
The Platform may contain links to third-party websites or integrate third-party services. Their privacy practices are governed by their own policies. We are not responsible for those third parties.
12. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. If changes are material, we will provide additional notice where required by law (for example, by email or an in-app notice).
13. Contact us
For privacy questions or requests, please contact us via our Contact us page. We will respond within a reasonable timeframe and in line with applicable law.