Question 1

What is BuilderWorks?

Accepted Answer

BuilderWorks is a modern marketplace connecting Canadian homeowners with trusted, verified trade professionals. We streamline the initial connection, communication, and quoting process, making home improvement transparent and hassle-free.

Question 2

How does BuilderWorks work?

Accepted Answer

Post your project details to receive quotes from qualified local pros. Review profiles, compare estimates, and chat securely to choose the best fit. Once the work is completed, you pay your chosen trade professional directly based on your agreed terms.

Question 3

Is BuilderWorks free to use?

Accepted Answer

Yes. It is 100% free for homeowners to post projects and find qualified professionals. Trade professionals can also join the community and browse live job leads for free, without subscription costs.

Question 4

What areas does BuilderWorks cover?

Accepted Answer

BuilderWorks operates across major cities and regions in Canada, with a strong focus on British Columbia and Alberta, expanding nationwide to connect you with local expertise.

Question 5

How are trade professionals verified?

Accepted Answer

Trust is our priority. Every professional on our platform undergoes a rigorous verification process, including trade license validation, active insurance checks, reference reviews, and background screening.

Question 6

How do I join BuilderWorks as a trade professional?

Accepted Answer

Click 'Join as a Pro' and complete your profile. You'll need to upload your business details, trade licenses, and proof of insurance. Once our team verifies your credentials, you can immediately start responding to live job leads.

Question 7

Is there a fee to join or browse jobs?

Accepted Answer

No. Account creation, profile setup, and lead browsing are completely free on our Standard tier. There are no monthly subscription fees and no credit card is required to view open projects.

Question 8

How does BuilderWorks make money?

Accepted Answer

We succeed when you succeed. We use a transparent, pay-as-you-earn model. It is completely free to quote on projects; we simply issue an invoice for a small marketplace commission after you successfully secure a job through the platform.

Question 9

How is the marketplace fee calculated?

Accepted Answer

Fees are straightforward and based on the specific job category. You will always see the exact rate clearly displayed on the lead card before you ever choose to express interest or submit a quote.

Question 10

How do I get more jobs?

Accepted Answer

Build a strong profile with high-quality photos of your past work, respond quickly to new leads, and deliver great service to secure 5-star reviews. Our matching algorithm naturally favors active, highly-rated professionals.

Question 11

Can I set my own rates?

Accepted Answer

Absolutely. You retain full control over your pricing. You provide custom quotes for every project based on your own assessment of the scope, materials, and timeline required.

Question 12

How do I post a job?

Accepted Answer

Click 'Post a Job' to describe your project, upload photos, and set your ideal timeline and budget. Once submitted, qualified trade professionals will review your details and begin sending quotes within hours.

Question 13

How do I choose the right trade professional?

Accepted Answer

Compare quotes side-by-side and review verified profiles to check ratings, past project history, licensing, and insurance status. You can also message pros directly through our secure chat to clarify details before hiring.

Question 14

What if I'm not satisfied with the work?

Accepted Answer

Since you pay your trade professional directly, we highly recommend establishing clear milestones and payment terms in writing before any physical work begins. If a disagreement arises that you cannot resolve together, our support team can step in to help mediate, and your experience will be documented via our verified review system.

Question 15

Are trade professionals insured?

Accepted Answer

Yes. All verified professionals on BuilderWorks are required to maintain active public liability insurance and relevant professional indemnity coverage, which we audit during their registration process.

Question 16

When is my contact information (phone number/email) shared?

Accepted Answer

To protect your privacy and ensure fair quoting, your contact information is hidden while discussing project details in our secure chat. Contact details are unlocked only after a homeowner formally accepts a professional’s quote or requests an on-site estimate.

Question 17

Can I cancel a job?

Accepted Answer

Yes, jobs can be canceled without penalty before any physical work begins. If a project is already underway, cancellation terms are guided by your specific agreement with the professional and may require compensation for milestones already completed.

Question 18

How do reviews work?

Accepted Answer

After a project is completed, both you and the professional can rate each other. To guarantee authenticity and eliminate fake feedback, reviews can only be left by users who have completed a verified, hired job on the platform.

Frequently Asked Questions

General Questions

Frequently Asked Questions

General Questions